We’re excited for you to get your item, so we’re sorry if it’s running late.
If you’re not sure when to expect your parcel, find out more.
Let’s find your treasure
The best place to start is your tracking link. You’ll get an email with a tracking link when your order’s on its’ way – so have a look to see if there are any updates!
- If it’s a big order, you might have more than one parcel… and more than one email!
- Can’t find your tracking email? Have a look through your junk or spam folders.
- Check out this handy glossary of EVRi (formerly Hermes) tracking terms, to help you on your hunt.
Still not sure where your order is?
You’ll get a text when your order’s almost arrived.
If you’re not in, it might be left:
- In a safe place,
- With a neighbour.
Just check your email to find out where they’ve hidden your treasure.