Follow the Second Star to Right and Straight on 'til Morning!
We are so excited for you to receive your magical order! To track please click on one of the following:
- Standard and Express delivery - For Evri please click here.
- Premium Delivery - For DHL please click here.
- Disney Partner Products - For Royal Mail please click here.
Here’s some of the updates you might see when you track your parcel and what they mean:
Standard EVRi Updates:
EVRi Tracking Updates | What This Means: |
"We have received the details for this parcel and expect it to reach the EVRi network shortly" | EVRi do not have your parcel just yet! But they do have information about where the parcel will be going. |
"We've received this parcel at the hub and will be sorted to the customers delivery depot" | Great news! EVRi now have your parcel (the journey is starting) |
"Parcel processed at the hub" | Your parcel is being sorted to be sent to a depot near you! |
"Parcel processed at the depot" |
It's arrived and is being processed at your local Depot - the Magic is getting closer! |
"Manifested for Delivery" |
Your parcel has been allocated to the courier and awaiting courier receipt |
"The courier has received this parcel for delivery and will set a delivery time shortly" |
Courier has confirmed receipt of parcel |
Additional EVRi Updates:
EVRi Tracking Updates | What This Means: |
"The parcel is being re directed to the correct depot and will arrive in 24 hours" | Your parcel sent to incorrect depot |
"The courier hasn't received this parcel, please allow 24hrs for the courier to receive it" | Your parcel was not received as expected |
"We couldn't deliver today due to a processing incident. We'll update tracking for your parcel soon" |
When your parcel cannot be processed at the hub or depot. |
"We've not been able to deliver today due to events in the area, we'll try on the next working day" |
When your parcel cannot be processed at the hub or depot |
"We were unable to deliver this parcel today but we'll attempt on the delivery date shown below" |
When the delivery was unable to be attempted as planned, reattempt will be the following day |
"The address provided isn't correct so we can't deliver today, please provide the correct details" |
The courier was unable to deliver due to an address query. |
"We have disposed of this parcel" |
Unfortunately your parcel has become damaged within the network (unable to return) |
DHL Premium Updates:
DHL Tracking Updates | What This Means: |
"Parcel has not arrived at the delivery depot" | Parcel expected to arrive on the next working day |
"The driver has run out of time to complete the delivery" | Delivery will be made on the following working day |
"The delivery vehicle has broken down and the delivery cannot be made" |
Delivery will be made on the following working day |
"The delivery is being redirected to either an alternative address or back to the sender" | Delivery will be made to the new address on the following working day |
"Parcel has been received at the wrong delivery location" | Parcel expected to arrive on the next working day |
"Parcel has been held at the collection or trunking location" |
Parcel expected to arrive on the next working day |
"There was no-one at the delivery address and parcel is now on route to the local parcel shop" |
Delivery will be made to the local parcel shop |
"The local parcel shop was unable to accept the delivery" |
Delivery will be held at the delivery depot |
"The local parcel shop was not open" | Delivery will be made on the following working day |
"A road traffic accident has delayed the driver and the delivery made not be made that day" |
If not delivered, the delivery will be made on the following working day |
"Parcel has not been received into the DHL network" |
Please check whether the parcel has been dispatched and collected by DHL |
"The delivery has been re-arrranged to new delivery date" |
Delivery will be made on the requested delivery date |
"The delivery did not include all parcels" | The missing parcels expected to arrive on the next working day |
"The driver was unable to gain access to the delivery address to leave a calling card" |
Delivery will be made on the following working day. Delivery will be attempted twice and then held at the delivery depot awaiting redelivery instructions from the Guest. |
"The driver has been unable to locate the delivery address" |
Please confirm delivery address and contact telephone number. |
"There was no-one at the delivery address and the driver has left a calling card" |
Delivery will be made on the following working day. Delivery will be attempted twice and then held at the delivery depot awaiting redelivery instructions from the Guest |
"The delivery has to be booked in and cannot be made on the expected delivery due date" |
Provide the book in details if not already provided and depot will make the book in and deliver. |
"The postcode for the delivery address is incorrect" |
Confirm the postcode for the delivery address |
"Parcel has been received at the wrong delivery depot due to an incorrect sortation code stated by the sender or where the delivery postcode is incorrect for the sortation code" |
Delivery will be made on the following working day |
"The driver has been unable to make the delivery due to the weather conditions" |
If possible, delivery will be made on the following day |
"The delivery has been refused at the delivery address" |
If redelivery required, detail of who the delivery |
"The customer is collecting the parcel from the delivery depot" |
Guest will collect the parcel from the delivery depot on the date that they have selected |
"The delivery cannot be made within service due to a delay on the line haul vehicle" |
Delivery will be made on the following working day |
"There has been a major incident, such as motorway closure, which has prevented the delivery from being made" |
Delivery will be made on the following working day |
"Parcel has been held at the delivery location" |
Delivery will be made on the following working day |