Terms and Conditions of Sale - DisneyStore. co.uk
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF SALE (“TERMS”) CAREFULLY BEFORE PLACING ANY ORDER FOR PRODUCTS FROM THIS WEBSITE (THE "SITE").
These Terms apply when you place orders to purchase any of the products on the Site. Any reference to "you" or "your", means you as user of the Site. Any reference to "Global-e", "we", "our" or "us" is a reference to GLOBAL-E NL BV, a Dutch company having its registered office at Krijn Taconiskade 430, 1087 HW Amsterdam, Netherlands, (VAT number NL859146492B01). Global-e is the sales facilitation and e-commerce partner of The Disney Store Limited, whose registered number is 02523767, registered office is 3 Queen Caroline Street, London W6 9PE, United Kingdom, (VAT number 576962483) ("Disney"). Disney operates the Site where Disney Store products are made available to you for purchase and delivery to you ("Products"). Disney has an agreement with Global-e allowing Global-e to act as the merchant of record, in Global-e’s name and on behalf of Disney, and it is Global-e with whom you will transact when purchasing Products on the Site. These Terms form the contract between you and us regarding your order. The Site is hosted in the United States by the company Salesforce, Inc. 415 Mission Street, 3rd floor, San Francisco CA 94105, United States.
If you agree unconditionally to these Terms, please confirm this by proceeding with your order. If you are unable to agree to these Terms , you should not proceed with your order. If there is anything in these Terms that you do not understand, contact the Guest Services Centre using the contact information above before ordering.
By making a purchase on the Site you confirm that you are purchasing Products for your own personal use and that you are 18 years of age or over.
Contact Information
If you experience any problems with your order or in using this Site, please contact the Guest Services Centre:
Email:
guestservice@disneystore.co.uk
Telephone:
+44 (0) 800 014 9648 (please contact your network provider for applicable call charges)
Postal address:
The Disney Store Limited
Guest Services
Mail Code 2922
3 Queen Caroline Street
London
W6 9PE
United Kingdom
1. Our Contract
A legally binding contract with us for the sale of the products you order will be formed once we dispatch your order to you. Whilst certain key information will be included in the order confirmation email, we advise you to download a copy of these Terms and keep them for your records.
2. Placing an Order
You may shop with us as a registered or non-registered user. Registering avoids the need to retype your address or delivery details at each shopping occasion with us and gives you the opportunity to register for strictly controlled communications from us. There is no obligation to register to shop with us.
3. Receipt of Order
When you place an order on the Site, you will be sent an email confirming receipt of your order, together with your order number. We recommend you save a copy of the confirmation email. Your order represents an offer by you to us to purchase the Products from us. Your order is accepted by us when the Products ordered have been dispatched, unless we have notified you that we do not accept your order, or you have cancelled it prior to dispatch, in accordance with Paragraph 10 (Cancelling or Returning Your Order). If it is not possible to fulfil your order for any reason, you will be informed by email. Your order will be cancelled and, if payment has already been taken, you will receive a refund of the purchase price and any delivery charges, using your original method of payment.
Quantity limits may apply in relation to certain Products, or during a particular period or per person or per address. Such limits will be specified on the Product page on the Site or in materials about a relevant promotion, such as the terms and conditions published for a specific order, or as otherwise advised to you. Orders exceeding such limits will not be accepted.
4. Payment
We use a range of payment service providers to provide payment services. If the payment method you selected at checkout supports an authorization mechanism (e.g. most credit/debit cards), then when you place your order the applicable amount will be authorized. You will be charged on the earliest of up to 5 days from the date of the order or once the Products ordered have been dispatched to you. If the payment method you selected does not support pre-authorization (for example by using PayPal or Paypal Express, if such payment methods are available), you will be charged immediately upon placing the order (or such other timing set by that specific payment method you used, if applicable). You will be charged the full order amount even if the order is dispatched in parts. If it is not possible to deliver the Product to you (subject to these Terms), you will be notified via email and provided with a refund of the undeliverable Product (and the delivery charges). When being charged for your Order, the descriptor you will see on any bank or card statement includes Global-e identified as "Global-e" and will substantially look like this: **Global-e//Merchant**. Payments could be made to an intra-group affiliate or and affiliate acting as our agent, and such payment will discharge you from your payment obligations in connection with your order. You acknowledge and agree that: (i) you will be charged by us or one of our third party payment processors ("Payment Processor"), using the payment method you have selected; (ii) you will provide valid, true and current information about yourself; (iii) we use the tools, software or services of Payment Processors to process transactions on our behalf; and (iv) you may be charged by your bank or credit/debit card issuer with additional fees or surcharges, which are not Global-e charges or fees, and we have no control over nor any way to mitigate this. We also do not know in advance whether you will be charged such fees or surcharges, as each bank and credit/debit card issuer has its own policy, and our commitment is to offer Products in local currency.
In cooperation with Klarna and in certain jurisdictions only, you may be offered the opportunity to purchase the Product using Klarna as a payment method. The terms and conditions which will apply to the “Payment by Invoice” service with Klarna can be found here: Terms and Conditions (klarna.com), noting that German (not English) is the governing and binding language of such terms and conditions. Eligibility for use of the Klarna invoicing payment method will be determined by Klarna in their sole discretion and Global-e accept no liability in respect of your use of Klarna as a payment method. Where you choose to purchase your Product using payment by invoice with Klarna, you will be sharing your personal data with Klarna and the terms of Klarna privacy policy shall apply to their use of your personal information. Global-e shall have no responsibility for their use of your personal data.
5. Duties and Taxes
You may be offered to pre-pay Taxes on checkout. Not all Products and not all destinations support pre-payment of Taxes, and we cannot guarantee that your order will be eligible for such pre-payment. The Site will provide details, itemize or indicate if the price paid is inclusive or exclusive of Taxes before you complete and place the order.
When available for pre-payment, the Taxes are calculated based on the individual order you place. We cannot combine Taxes across separate orders. If you have made several purchases to your delivery destinations, you may encounter additional local taxes or duties upon your arrival, which will be your responsibility, Global-e and Disney will have no responsibility or liability in connection with the foregoing. To avoid such unexpected charges, where Taxes are available for pre-payment, we recommend making a single order for all your desired Products.
If Taxes were not paid when you placed your order, either because you so elected or because pre-payment is not available in the delivery destination (or for any other reason): (a) you are advised that the amount of Taxes displayed under the pre-payment option on the checkout is only an estimate and may not reflect the amount of Taxes actually charged to you by the broker, carrier or the relevant authority, which such amount might be higher than the estimation; and (b) you will be fully responsible for paying all applicable Taxes directly to the relevant authority as determined and assessed by such authorities. Global-e and Disney will have no responsibility or liability in connection with the foregoing.
If you fail to pay any Taxes, or refused to accept Products not in accordance with a due cancellation procedure under these Terms, causing the liability to fall on us, the carrier or any third party (including Disney), the amount of such Taxes may be deducted from any refund or other amounts you may claim, you may be liable for the return costs and charges resulting from said failure or refusal.
Global-e may contract with customs brokers or use fiscal representatives to act on its or your behalf for the purposes of clearing the order into the market. We may also act as, or use our intra-group affiliates as, a ‘customs declarant’ to clear the order into the market in our name but on your behalf. Your agreement to these Terms constitutes a consent and authorization for such customs brokers, fiscal representatives or intra-group affiliates to act on your behalf (as an agent, declarant or as otherwise applicable) to: (a) transact with the applicable authorities, (b) complete, submit and execute related documents on your behalf in connection with the import and clearance of Products, (c) facilitate payment of Taxes and customs clearance; and (d) if applicable, return such Products (subject to these Terms).
Except where Taxes were inclusive in the Product price, neither Global-e nor Disney have any responsibility or liability to refund Taxes, and where such amounts were paid separately and not refunded, it will be your full responsibility for submitting a drawback claim with your applicable local authority and claiming back any paid Taxes (to the extent such drawback claim is available in your jurisdiction).
6. Processing and Delivery of your Order
We may, before acceptance is communicated to you, reject an order or part of an order, or request more or better information in order to evaluate and/or process the order, for the following reasons: (i) lack of availability of a product ordered; (ii) the need to limit quantities of products ordered to ensure fairness amongst all customers (e.g., when demand for a product is particularly high); (iii) refusing any order with a delivery address that we reasonably believe constitutes a mail forwarding service; (iv) combatting fraud; (v) problems relating to the safety of the products covered by the order; (vi) delivery address not included among those to which the shipment is made; (vii) impossibility to process the order for reasons beyond our control or Disney’s control (by way of example and not limited to, where incorrect information is provided by the User); (viii) inappropriate use by the User of a personalization service; (ix) indication of an incorrect price and subsequent impossibility of contacting you for reasons beyond our or Disney’s control; or (x) legal restrictions that may make it unlawful to ship the Product to you.
If any order (in whole or in part) is rejected, you will be informed and either we will not process the payment or, if we have already done so, we will offer you a full refund (including shipping costs) to the payment method used by you for the initial transaction. If an order (in whole or in part) is rejected for the reasons above, neither we nor Disney accept any liability to you for such rejection.
We aim to deliver your order as quickly as possible, and in any event within 30 days of accepting your order. For further information on delivery services, including applicable charges and restrictions, read our International Shipping guide.
All delivery times given are estimates only. Title in the Products is transferred to you the moment the Product is dispatched to you, and contingent that you have made, and we were able to capture, full payment of the order amount, including Product price, Taxes and Delivery Costs. As a result, you are importer of record for the Product when it is imported into the country of delivery. However, risk of damage or loss of the Product is only transferred to you upon delivery to you (or delivery to the address which you specified in your order).
You will be considered as the ‘importer of record’ of the Product, and we (or someone on our behalf) will only be facilitating the importation on your behalf, as your agent, and may, in certain cases, act as the ‘declarant’ for the sole purpose of facilitating the customs clearance (however this will not change your status as the importer for personal use purposes).
You are responsible for assuring that the Product can be lawfully imported into the destination, and you therefore need to comply with all applicable laws, regulations, certifications and rules of the destination into which you import the Product. Please note the standard for using the Product in the import destination before ordering. A Product ordered to a destination with different standards cannot be returned for this reason and no liability will be assumed in any circumstances which may arise from purchasing a Product without the correct standards for your destination.
Documentation such as user manuals, product care, handling instructions and safety warnings may not be in your language; you may not have available manufacturer’s or other service options for the Products or parts thereof; the Products (and accompanying materials) may not be designed in accordance with the standards, product regulations, specifications of the destination to which you order or labelled in accordance with the requirements applicable in the destination or in your or the destination language; If the Products are powered, that may not conform to the destination power parameters such as voltage or other electrical standards (for example you may need to use an adapter to charge your Products).
7. Personalised and other Special Products
Please review any personalisation information before submitting your order. If you have questions about personalisation, please contact the Guest Service Centre, or visit this page for further information.
You may not return or cancel an order for personalised Products unless there is a manufacturing error or defect. We reserve the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded, or sent without personalisation.
Personalisation is available for certain specified Products and not all delivery options may be available. Please see our Delivery Guidelines for more information about our estimates for delivery times to your location.
8. Acceptance Email
You will receive a notification email confirming acceptance of your order once the Products have been dispatched. The contract between you and us for the sale of a Product will therefore be made and become binding on both you and us when we have dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time that we send the e-mail to you (whether or not you receive that e-mail).
9. Currencies, Customs and VAT
Wherever possible, we aim to display Products on the Site in your local currency and at a price that includes any applicable sales taxes (such as Value Added Tax or VAT). The price of Products we charge you will be the price (according to the applicable exchange rate) at the time you place your order. Exchange rates (if applicable) may be set and updated regularly. Delivery costs and fees and any applicable duties (including customs or import duties), levies, tariffs and similar fees that may be imposed ("Taxes") will be shown on the Site in the checkout process ("Delivery Costs"). When ordering from us, you must comply with all laws and regulations of the country in which you are receiving the Products. Cross-border deliveries are subject to opening and inspection by customs authorities.
10. Cancelling or Returning your Order
You have the legal right to cancel your order at any time prior to the dispatch of your order, and up to 14 days after you receive your order, for any reason. To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement (e.g. a letter sent by post, fax or e-mail). You may also use this standard form here. To meet the cancellation deadline, it is sufficient to tell us you want to cancel your order within 14 days of receiving your order.
Send back the Products you wish to return to us without undue delay and in any event no later than 14 days from the day on which you clearly informed us of your decision to cancel. If a Guest Returns Label is included in your package the delivery note, we recommend you complete and use this , however it is not compulsory. You may have to cover the cost of returning the Products to us. To ensure the safe return of any products we recommend that you obtain proof of postage from the post office and retain this proof of postage until you receive your refund. Once we receive the Product returned to us, we shall refund you the price paid for the Product plus the costs of the original delivery (except where you only return some Products in an order, in which case the original delivery costs will not be refunded).
We are also pleased to offer you the right to return Products beyond 14 days of your receiving the Product, up to a maximum of 30 days, subject to the following conditions. For such returns, we will not refund the original delivery costs. You will be responsible for the return delivery costs. Using the Guest Returns Label if provided, you must pack up Products securely, including the delivery note with the return information completed. To ensure the safe return of any Products we recommend that you obtain proof of postage from the post office and retain this proof of postage until you receive your refund.
We regret that we cannot accept returns of orders in a Store, nor do we accept returns of any products purchased from Disneyland Paris, Disney Cruise Lines or our other Disney Parks and Resorts worldwide.
We cannot accept returns of certain Products, including Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, sealed audio or video recordings or of sealed software if unsealed by you after delivery, Products made to your specifications or clearly personalized, or tickets for Disney theme parks, film screenings or other live events booked for a specific date or within a specific period. Gift Cards purchased online on the Site will not be refundable if the code/scratch-off panel has been tampered with.
We reserve the right to refuse to refund or exchange Products returned to us that are not in a resalable condition.
You may return to us any Product (including Products otherwise excluded from the cancellation/return rights above) that is damaged, defective or we have delivered a Product to you in error. Once we have confirmed that a Product is damaged or defective, or was delivered in error, we will refund you the price paid for the Product, plus your original delivery costs (except where you are returning only some Products from an order) and the cost of returning the Product to us.
Refunds are made via the original payment method.
11. Disclaimer
If we discover that we have made a mistake with the price of a Product on the Site, which you have ordered, we will inform you as soon as possible of our error and we will not be liable to supply you with that Product at the incorrectly displayed price. We may either cancel the order or contact you to notify you of the correct price of the Product and give you the option to purchase the Product at the correct price or to cancel your order. If we cancel your order, or you choose to cancel your order, and we have already taken payment, we will provide you with a full refund to your original payment method.
Prices on our Site may differ to those in our Stores. All prices indicated on the Site include VAT if applicable. CDs, DVDs, Blu-ray, audio, video games, software media may be subject to technical protection measures to prevent unauthorised copying. We endeavour to specify any restrictions on inter-operability of media on the Site.
12. Legal and Commercial Warranties
Applicable laws may require that Products conform to the description applied to them on the Site, are of satisfactory quality and fit for the purpose made known to us by you at the time of purchase. Nothing in these Terms should be taken as excluding or restricting these warranties or any other rights under the applicable law.
Where Products are sold with additional guarantees or warranties provided by the manufacturer, we will endeavour to advise you of this on the Site. Please contact the Guest Service Centre for more information, including for details of manufacturers’ after-sales service.
13. Our Liability
Your consumer rights will govern our liability to you as seller.
We do not accept liability for any pure economic loss (e.g. lost wages) and any loss which is not a direct and reasonable foreseeable consequence of the relevant breach of these Terms, or any loss which is consequential, howsoever arising and even if we have previously been advised of the possibility of such loss. We do not limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation or concealment.
14. Events beyond our reasonable control
Without prejudice to your statutory rights as a consumer, we will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our or Disney’s reasonable control.
15. Waiver
If you breach these Terms and we take no action against you, we will not be considered to have given up our rights in respect of your breach. We reserve our rights and remedies in any situation where you breach these Terms.
16. Questions, Comments and Complaints
If you have any questions, comments or complaints about how your order has been handled, please contact the Guest Services Centre.
17. Changes to Terms, Language and Entire Agreement
We reserve the right to modify these Terms at any time by posting modified Terms on our website. Such change will take effect on the posting date of the revised Terms, and your use of the Site after such changes have been posted means that you agree to be bound by the Terms as modified. No such change will affect any Order that you have already placed. These Terms are only published in English, and the only language available for the conclusion of the contract is English. These Terms shall form the entire agreement between you and us.
18. Severability
If any of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
19. Transfer
We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms to a third party. You agree that we may do so if this does not affect any standard of service you receive under these Terms. Furthermore you agree that in the case of a transfer only, after we notify you of the date on which will transfer our rights and obligations to another legal entity, your only rights under or in connection with these Terms will be against the new legal entity and not against us.
20. Privacy and Stored Payment Information
Your privacy is very important to us. Please review Disney’s Privacy Policy and Global-e’s Privacy Policy which explain how each of Disney and Global-e use your personal information that you disclose in the course of your use of the Site and when placing an order. Any personal data you supply us solely for the purpose of fulfilling your order is controlled by The Disney Store Limited. For the purposes of the General Data Protection Regulation (EU/2016/679), The Disney Store Limited has appointed as its EU representative Disney Trading BV, which can be contacted at dataprotection@disney.co.uk.
To make your future purchases quick, easy and convenient, you have the option to save your payment card information in your account. Additionally, if you pre-order a product or service from us, we will need to store your payment card information to process the payment at the launch of the product or service you have ordered. All payment card information will be kept completely confidential and safe. If you choose to store your payment card information (rather than through a pre-order), you authorise The Walt Disney Company Limited to store credentials in compliance with payment processing regulations for use by it or its affiliates when you buy goods or services from The Walt Disney Company Limited or its affiliates later. Disney begins processing a payment when you click buy now at the end of the check-out process on the relevant website, or in the case of a pre-order, at the time of the launch of the product or service.
You can withdraw your consent to store credentials by contacting Disney at guestservice@disneystore.co.uk or by deleting your credentials in your account settings. We may withdraw this option at any time on notice to you. If you object to the storage of your credentials for the purposes of pre-orders, we are unable to register your pre-order request.
21. Electrical Equipment Recycling
Disney is a member of the distributor "Take Back" scheme operated by Valpack.
22. Governing Law
These Terms, as well as any other contract entered into between us in the manner described above, will be subject to either English law, or the law of your place of residence if you reside outside of England and local law provides for the application of your local law, and will be interpreted and applied in accordance with such law. In relation to any action or claim under these Terms, you and we agree to submit to the non-exclusive jurisdiction of the English courts; you may also commence a claim against us in your local courts where your local law provides for this right. You can find out about the European Commission’s Online Dispute Resolution (ODR) platform here: http://ec.europa.eu/consumers/odr. At present, we do not use alternative dispute resolution (ADR), including through the ODR platform as a means of settling consumer complaints. If you have a complaint please contact us direct.
23. Terms of Use
Your use of this Site is subject to Disney’s Terms of Use, which you can find here.
Without prejudice to the Site Terms of Use, your use of the checkout page (“Checkout”) is subject to these terms below:
It cannot be guaranteed that the Checkout will be uninterrupted or error-free. Global-e is entitled without notice and without liability to suspend the Checkout for repair, maintenance, improvement or other technical reason.
Any access or use of the Checkout for any reason other than your personal, non-commercial use, is prohibited. You further acknowledge that any other use of the material and content of the Checkout is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Unless otherwise stated, the copyright and other intellectual property rights in the content on the Checkout are owned by Global-e, our licensors or Disney.
You may print off one copy and may download extracts of any page from the Checkout for non-commercial, personal use.
Global-e and Disney each reserve the right to access, read, preserve, and disclose any information obtained in connection with the Order, and your use of the Checkout, as Global-e reasonably believes is necessary to: (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (ii) enforce these Terms, including to investigate potential violations of them, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to your support requests, or (v) protect the rights, property or safety of Global-e, Disney or the public.
In the Checkout, to the extent any links to third party websites or services are made available to you, such are not owned or controlled by Global-e. Global-e is not affiliated with, has no control over, and assume no responsibility for the content, privacy policies, or practices of, any third-party websites. You: (i) are solely responsible and liable for your use of and linking to third party websites and any content that you may send or post to a third-party website; and (ii) expressly release Global-e from any and all liability arising from your use of any third-party website. Accordingly, you are encouraged to read the terms and conditions and privacy policy of each third-party website that you may choose to visit.
Last updated 10 October 2024.