You can use our Rebound Returns Portal to send your order back to us for free. See the instructions below:
- Click here to access the returns portal and enter your order number and postcode (where the item was shipped to).
- You’ll then see details of your order and a list of the items purchased. From here, you can choose which items you want to return and the reason(s) why. The amount you’ll be refunded will show on the right hand side of the screen.
- Once you’ve chosen which items you’re sending back to us, you can then enter your contact details and select your return method (whether you want to drop your parcel off at a local drop off point or have a local courier collect it). Your postcode will determine the best place for you to drop off your parcel. If you want to use a different drop off point, you can enter a different postcode to find other suitable drop off points.
- Your return label and form will be generated for you which will need to be downloaded and printed. Place the form inside your parcel and attach the label outside of your parcel. These will be emailed to you so if you don’t have immediate access to a printer, you can print these at a later time.
- Take your parcel to your chosen parcel shop or prepare for your local courier to collect it. Keep a copy of your proof of drop off/collection for your records.
- You’re all done! You can track your return here, and your refund will be with you within 14 days.
If you do not have your own printer, please return via an EVRi Parcel Shop where you can print your return label at the Parcel Shop.
Additional Information
Make sure you retain your proof of postage.
You will need a printer.
You should receive your refund in up to 14 days