Returns at a glance:
- Start your return - https://disney.myreturnsportal.com/search-order
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Change of mind returns cost - £2.50 per return.
- Not a change of mind return? If you've received an incorrect or faulty product in error, please contact our Guest Services team for assistance with your return.
- How will I be charged? You will be charged £2.50 upfront within the returns portal (per return). This is a separate charge meaning you will be refunded the full amount of your original item(s) once your return has been processed.
- Return Period - you have 30 days to return your item(s) to us.
- How long will my return take? Please allow 14 days for the returned item(s) to reach our warehouse and for your return to be processed.
- Returns Tracking - https://disney.myreturnsportal.com/track-return
- Having problems with your return? Click here.
Additional Information:
- See our General Returns Policy here
- As soon as you select your return method within the portal, your return cannot be cancelled or changed.
- Where the portal says 'Email or postal/zip code', please enter your postcode (do not enter your email address as this will not work).
- We cannot process exchanges - you'll need to send the original item back to our warehouse and a refund will be processed for you.
- For 3 for 2 offers, all 3 items need to be sent back to us including free items such as keys.
- Make sure you retain proof of postage (you may need to enter your email address for a digital receipt of proof of postage).