There’s lots of easy answers to discover on our Help Pages – just click here to search for your question.
Question about your when your delivery will arrive?
You can check the estimated delivery date on your order confirmation page and we'll email when your order is on its way.
Our Cast Members won't have any additional answers about your delivery until the estimated delivery date has passed so please wait to then ask them.
For information on order tracking and confirmation emails click here.
Issue with your order?
Click here for information on:
- Amending or cancelling your order.
- Missing items from your order.
- Order hasn't arrived.
- Order is damaged.
Returning your order?
Refunds can take between 14 and 30 days depending on when you returned your order.
For information on how to return your order click here.
Disney Parks
To contact Disney Parks click here.
Disney+
To contact Disney+ click here.
Disney Store
To contact our Cast Members for Disney Store North America, click here.
Please note DisneyStore.Com does not deliver to the UK and DisneyStore.co.uk does not deliver to North America.
Charity and donation
If you'd like to help us create moments that matter, please visit our charities page here.
Press and Influencer enquiries:
For all press and influencer enquiries, you can get in touch with our press team at DisneyUKpressoffice@disney.com
Get in touch
We'd be delighted to hear from you - we're here from 8am to 8pm every day.
The quickest way to contact us is via Live Chat. Click the Chat icon at the bottom of the page
You can also contact us via Email and Phone at the bottom of the page