Standard Delivery (including Click and Collect):
Orders placed on standard delivery should arrive within five working days for majority of postcodes.
For a full list of postcodes that will take additional working days please click here.
If your order hasn't arrived after this time, please check your tracking for any updates.
You can see a breakdown of your tracking updates here.
Premium Delivery:
- Orders placed on premium delivery will arrive within four working days for majority of postcodes.
- For a full list of postcodes that will take additional working days please click here.
- Premium Delivery is serviced by DHL.
- If your order hasn't arrived after this time, please check your tracking for any updates.
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You can see a breakdown of your tracking updates here.
Express Delivery:
Orders placed on express delivery will arrive on the next working day (including Saturday), as long as you placed your order before 3pm.
If your order hasn't arrived after this time, please check your tracking for any updates.
You can see a breakdown of your tracking updates here.
Disney Partner Products:
Disney Partner Products (custom tees/hoodies/mugs) take 10 working days to arrive.
These items are shipped by Royal Mail, and will arrive separately from the rest of your order.
You can track these items on the Royal Mail site.
If you haven’t received your order within 10 working days please click the button at the bottom of this page for further help.
- If you still have a question about your order not arriving, please contact us.