Online purchases can be returned in Store within 30 days provided that:
- The item is not a Disney Partner Product.
- This item is not a Disneyland Paris product purchased from Disney Store
- Your order was paid by debit or credit (and the cardholder is present).
- For other payment methods (eg PayPal, Klarna) will need to be returned online.
- It is not part of the products that cannot be returned such as jewellery, personalised items (unless faulty) and sealed collectibles etc.
Additional Information
You will need your Order Confirmation email/number.
All refunds will be issued to the original method of payment and in the original currency of purchase.
Your refund will show in your account within 5-7 days. If you're returning a product as a change of mind, this should be in a re-saleable condition.
If returning an item as a 3 for 2 promotion, you will need to return all 3 products. This also includes free gifts such as keys.
Can I return in-Store purchases online?
In-Store purchases cannot be returned via our online return service.
For more information on returning in-Store click here.
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